Is this call really free and confidential?

Yes. There is no charge to speak with a placement specialist, and we follow strict HIPAA-respectful protocols. We never share your information with third parties without your permission, and we do not keep caller recordings beyond what is required for quality review.

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Key Takeaways

✓Free, confidential, 24/7 — licensed placement specialist picks up under 2 minutes on average.
✓Calls operate under 42 CFR Part 2 privacy — your story is not shared or sold.
✓We verify insurance if you have it, match level of care, and shortlist SAMHSA-verified centers in under 10 minutes.
✓No email capture on the call. No referral fees that would bias what we suggest.

Contact · Placement Helpline SAMHSA-verified · Updated May 2026

We are here when you are ready to talk.

Free, confidential, 24/7 — a licensed placement specialist will filter SAMHSA-verified centers by insurance, level of care, and location in under 10 minutes. No email capture, no referral bias.

(833) 567-5838

Free · Confidential · 24/7 Avg. 2-min response · no email capture

Placement Helpline

(833) 567-5838

Answered 24 hours a day, 7 days a week

Email

[email protected]

Typical reply under 24 hours

Crisis & Suicide Lifeline

988

For immediate danger — free, 24/7

You can also call the federal SAMHSA National Helpline at 1-800-662-HELP (4357) for free treatment referrals and information.

What happens when you reach out

Most people who call us have never spoken to a placement specialist before. Here is exactly what the conversation looks like — step by step, nothing hidden.

You describe what is happening

No intake form, no yes/no script. You talk, we listen. If you are calling about a loved one, we will ask a few clinical questions so we can match you with the right level of care later.

We verify insurance (if any)

If you share the name of your insurance carrier, we run a quick verification to confirm what levels of care — detox, residential, IOP — are in-network, and what your out-of-pocket cost would be. You see the numbers, not us.

We present 2–3 real options

Every program we match you with is licensed, actively accepting patients, and fits both your clinical profile and budget. We explain the differences in plain language — not marketing copy — so you can compare honestly.

You decide — or you don’t

If one of the options feels right, we do a warm hand-off to admissions and stay on the line. If nothing fits, that is okay too. You can call back anytime. We do not put your number into any follow-up queue unless you ask us to.

Send a message instead

If calling is not possible right now — say, you are at work or a family member is nearby — write to us and a specialist will reply within 24 hours, usually much sooner. You control the time and the channel.

Our hours

Phone helpline: 24/7 — every day of the year
Live chat (desktop): 8am – 11pm ET
Email response: Usually within 2–4 hours
Form response: Within 24 hours

Who you are talking to

RehabFlow placement specialists have a minimum of two years of direct experience in substance-use disorder admissions and are overseen by a clinically licensed program director. Every call and submission is reviewed for accuracy using our editorial and referral policy.

Data & privacy snapshot

We do not sell, trade, or publish caller information.
Calls are answered in the U.S. by SUD-trained specialists.
Insurance verification is processed with HIPAA-grade vendors.
Read the full privacy policy and terms.

Questions we hear before the first call

The most common hesitations — answered honestly.

Yes. There is no charge to speak with a placement specialist, and we follow strict HIPAA-respectful protocols. We do not share your information with third parties without your permission, and we do not keep caller recordings beyond what is required for quality review. If you prefer, you can block your caller ID before you dial — that is perfectly fine with us.

No. RehabFlow is a referral service. We help you understand your options, verify insurance coverage, and connect with a treatment program that fits your needs and budget. You are never obligated to enroll in any facility we mention. If the right fit is a state-funded or free program, we will tell you — that is part of our editorial standard.

Nothing is required. If available, it helps to have the name of your insurance carrier, any specific substances involved, whether you or a loved one is the person seeking help, and your ZIP code. We can still help without any of this — the conversation moves at your pace. If you want to stay anonymous for the first call, that is fine.

A licensed placement specialist reviews your situation, verifies insurance coverage with your carrier if applicable, and presents 2–3 treatment options that match your clinical needs, location preferences, and budget. Most callers speak to someone within a few minutes; form submissions receive a callback within 24 hours from a U.S.-based number.

Yes. Over 60% of our calls come from a parent, spouse, sibling, or adult child of someone struggling with addiction. We can walk you through intervention options, insurance coverage, what to say, and realistic expectations before you have the conversation with your loved one. We also maintain a family guide with further reading.

Our placement network focuses on the United States and its territories. If you are calling from abroad about a U.S.-based family member, we can still help. For international treatment, we recommend contacting the local equivalent of SAMHSA in your country — the World Health Organization maintains a country-by-country directory.

Still unsure whether to call?

You can text your ZIP code to (833) 567-5838 and a placement specialist will reply by text first. Sometimes starting with a message is easier than starting with a voice — both work.

(833) 567-5838

RehabFlow Placement Helpline

Need help finding the right program?

Free, confidential, 24/7. A licensed placement specialist will filter SAMHSA-verified centers by your insurance, preferred level of care, and location in under 10 minutes.

SAMHSA-verified directory
Licensed placement specialists
No email capture
Insurance check in 5 min

Call now · free · 24/7

Helpline (833) 567-5838

Avg. 2-min response · 42 CFR Part 2 privacy · we do not sell caller data.