Action for a Better Community New Directions

33 Chestnut Street, Rochester, NY 14604

Est. 2018 1 care level
(833) 567-5838 Free · Confidential · 24/7

About Action for a Better Community New Directions

ABC New Directions is an outpatient clinic that helps people who are struggling with alcohol and drug use. They treat individuals of all ages and offer care like evaluations, individual and group counseling, and Medication Assisted Treatment (MAT). The program is known for supporting both clients and their families through every step of recovery.
Their approach is rooted in trauma-informed care and the belief that addiction affects the whole family. They use therapies like relapse prevention, family counseling, and recovery management to help clients stay on track. These services give people the tools they need to heal, stay substance-free, and build healthier lives.
The program also offers flexible evening and weekend hours, DWI evaluations, gender-specific groups, and work readiness help. New Directions partners with local resources to boost clients’ access to care and long-term support. This focus on real-life tools and community connection helps people regain control and move forward.

Who This Center Serves

Men Men and Women Women

Services Offered

Substance use treatment Mental health treatment Treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children
Outpatient
Nicotine replacement Non-nicotine smoking/tobacco cessation
Activity therapy Cognitive behavioral therapy Couples/family therapy Dialectical behavior therapy Group therapy Integrated Mental and Substance Use Disorder treatment Individual psychotherapy Telemedicine/telehealth therapy Abnormal involuntary movement scale
Psychiatric emergency onsite services Psychiatric emergency mobile/off-site services
Private non-profit organization
Medicare Medicaid Private health insurance Cash or self-payment State-financed health insurance plan other than Medicaid State welfare or child and family services funds
Payment assistance (check with facility for details) Sliding fee scale (fee is based on income and other factors)
Seniors or older adults Criminal justice (other than DUI/DWI)/Forensic clients Clients with co-occurring mental and substance use disorders Clients with HIV or AIDS Clients who have experienced trauma Persons with post-traumatic stress disorder (PTSD)
Screening for tobacco use
Mentoring/peer support
Smoking/vaping/tobacco cessation counseling
Smoking not permitted
Young Adults Seniors
Vaping not permitted
Court-ordered outpatient treatment Family psychoeducation Case management service Education services

What to Expect at Action for a Better Community New Directions

1. Initial Assessment

A clinical team evaluates your history, needs, and goals to create a personalized plan.

2. Active Treatment

Evidence-based therapies including 1-on-1 Counseling and Family Therapy, typically 5 days.

3. Progress & Recovery

Regular progress reviews, skill-building sessions, and adjustment of your treatment plan.

4. Aftercare Planning

Continued support, relapse prevention strategies, and connections to community resources for lasting recovery.

Contact Information

33 Chestnut Street, Rochester, NY, 14604

Quick Facts

Program5 days
FocusThis center treats substance u...
Insurance24 accepted

Free 24/7 Helpline

(833) 567-5838

Insurance verification · No obligation

Levels of Care

Available treatment intensities

Treatment Philosophy

Gender-Specific Individual Treatment Trauma Informed

Conditions & Substances Treated

Co-Occurring Disorders Drug Addiction Opioids Prescription Drugs Benzodiazepines Cocaine Heroin Methamphetamine Synthetic Drugs

Verify Your Insurance Coverage

Free verification · Know your costs before you commit

(833) 567-5838
Action for a Better Community New Directions photo 1

Frequently Asked Questions

Action for a Better Community New Directions accepts 24 insurance providers including Aetna, Anthem, BlueCross BlueShield, Bright Health, CareFirst. Coverage varies by plan. Call (833) 567-5838 for free verification.

Action for a Better Community New Directions offers Outpatient, with therapies including 1-on-1 Counseling, Family Therapy, Group Therapy, Life Skills. Plans are individualized.

Costs vary by level of care, duration, and insurance. Most major insurance is accepted. Call (833) 567-5838 for a free cost estimate.

Yes. Browse all centers in NY or call (833) 567-5838 for recommendations.

Treatment starts with a comprehensive assessment, then a personalized plan with individual therapy, group sessions, and evidence-based methods. Programs typically last 5 days. Aftercare planning ensures ongoing support.

More Centers in Rochester

Need Help Choosing the Right Center?

Our counselors are available 24/7 to help you find the right program.

(833) 567-5838

Free · Confidential · No Obligation

Information last verified: April 2026 · Data sourced from SAMHSA
Home Find Centers Treatment Insurance Resources Compare Blog About