Heartland Family Service ACT Program

Heartland Family Service ACT Program in Council Bluffs, Iowa, is a specialized initiative of Heartland Family Service, a comprehensive social services organization that has been strengthening individuals, families, and communities across the Omaha-Council Bluffs metropolitan area for over a century. The ACT (Assertive Community Treatment) Program provides intensive, team-based behavioral health services designed for adults living with severe and persistent mental illness who may also be experiencing co-occurring substance use disorders.The ACT model delivers wraparound support directly in the community, meeting clients where they live, work, and spend their time rather than requiring them to come to a traditional office setting. A multidisciplinary team of psychiatrists, nurses, counselors, case managers, and peer support specialists collaborates to provide individualized treatment plans that address the full spectrum of each client"s needs — from medication management and crisis intervention to employment assistance, housing support, and life skills coaching.Heartland Family Service"s Council Bluffs location serves as a critical resource for Pottawattamie County residents facing complex behavioral health challenges. The ACT Program is particularly effective for individuals who have not responded well to traditional outpatient treatment, those with a history of frequent hospitalizations, or people at risk of homelessness due to untreated mental health conditions. By providing consistent, high-intensity support, the program helps clients achieve greater stability, reduce emergency room visits, and build the skills needed for independent living.Beyond the ACT Program, Heartland Family Service offers an extensive array of services including outpatient counseling, child and family therapy, domestic violence and sexual assault services, substance use treatment, and housing assistance. The organization is funded in part through grants from the Office for Victims of Crime and other federal and state agencies, reflecting its commitment to serving vulnerable populations regardless of their ability to pay.Heartland Family Service operates with a trauma-informed, person-centered approach across all programs. Their Council Bluffs services are conveniently accessible and designed to break down barriers that often prevent individuals from seeking help. The organization accepts most major insurance plans, Medicaid, and offers a sliding fee scale. To learn more about the ACT Program or to make a referral, contact Heartland Family Service through their main website at heartlandfamilyservice.org.

Men Women Adolescents Older Adults Young Adults LGBTQ+ Veterans

1. Initial Assessment

A clinical team evaluates your history, needs, and goals to create a personalized plan.

2. Active Treatment

Evidence-based therapies including 1-on-1 Counseling and Cognitive Behavioral Therapy, typically 5 days.

3. Progress & Recovery

Regular progress reviews, skill-building sessions, and adjustment of your treatment plan.

4. Aftercare Planning

Continued support, relapse prevention strategies, and connections to community resources for lasting recovery.

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